Stimulus Work Continues Through Reconciliation Process

This is my update for Thursday, February 11th. Biden is coming under more and more pressure from the left wing of his party to take action toward the $15 federal minimum wage, which is seen by many progressives as a crucial step toward providing a decent standard of living for all workers.

As I’ve said in earlier updates, moderate Democratic Senators are crucial obstacles for the minimum wage increase, there are 50 Democrats in the Senate, so if even one of them votes against a $15 minimum wage then it’s not going to pass without a greater majority. And Joe Manchin, one of the most moderate Senators in the Democratic party, has already indicated that he wouldn’t support bringing the minimum wage up to $15 per hour around the country, for example he supports the $11 minimum wage in West Virginia and he wants other states to increase wages to match their cost of living. But Joe Manchin isn’t the only roadblock here, if you remember my update on Saturday Joe Biden said that he didn’t think the minimum wage would survive, meaning that it wouldn’t be eligible for consideration in a budget reconciliation bill under the rules of the Senate. 

To be clear, Biden still supports the $15 minimum wage, White House spokesman Mike Gwin said “The president is firmly committed to raising the minimum wage to $15….That commitment will remain unshaken, regardless of what is determined to be feasible through the reconciliation process.” So he wants it to happen, he’ll sign it if it makes it to his desk, but it looks more like he’s expecting it to be passed separately rather than being included in the relief bill.

Of course the problem there is that you need 60 Senate votes if you don’t pass it through budget reconciliation, and at least in the current Senate that’s about as likely to happen as Trump is to be impeached. So when Biden indicates that he doesn’t expect it to pass right now, it’s hard to tell when he sees it passing, and progressives don’t want to miss the opportunity to push it through while they have a unified government. Democratic Representative Pramila Jayapal said “It’s a test for how we use the power of having all three, the House, the Senate, and the White House. Let’s not hand-wring over this…we should use every tool in our toolbox.” And similarly, Democratic Senator Bob Casey said “If it cannot be in reconciliation, if that’s the determination that’s made and that stands, it’s really difficult to see it passing and getting 60 votes.” So there will be pressure on the Biden administration to have Kamala Harris cast a tie breaking vote and overrule the parliamentarian if they determine that the minimum wage can’t be passed through reconciliation.

Of course, they will have to find 50 votes just to get to the point where they need a tie breaking vote, so this is mostly hypothetical, but it sets the stage for the negotiation between progressives, the Biden administration, and moderate Democrats who may be skeptical of the $15 minimum wage proposal. Nancy Pelosi indicated today that a minimum wage increase will be included in the House relief bill, and Chuck Schumer said “Senator Sanders and I are working very closely together to overcome the Byrd bath—[by by Byrd bath Schumer is referring to the Byrd rule and the parliamentarian determining which provisions are suitable for reconciliation]—and make sure we do everything we can to see that it survives.”

So there’s a lot of momentum behind this, but it’s hard to say whether it will be enough to overcome the challenges of passing a minimum wage through budget reconciliation with an extremely narrow majority.  Today is also the day for several committees in the House to markup their sections of the stimulus bill, there were three yesterday, and there are three more today with Energy and Commerce, Veterans’ Affairs, and Small Business, so let me get into each of those and what they’ve been working on.

Energy and Commerce chair Frank Pallone gave an opening statement earlier today, their plan calls for $14 billion in funding for vaccine distribution and administration, $25 billion for addressing health disparities, $7 billion for a jobs program that could add 100,000 full-time jobs in public health, and $46 billion for a national testing strategy including rapid tests, increased lab capacity, and community testing sites. They also want to spend $7.6 billion to improve internet access for students and another $5 billion on utility assistance.

Finally, last thing for Energy and Commerce, they want to incentivize states to expand access to Medicaid, so states that newly expand Medicaid will be eligible for an extra five percent in federal funding for two years. The parameters for what counts as “expanding” Medicaid are pretty complicated, the state needs to supplement rather than supplant its existing Medicaid plan, and they need to add at least one of 16 activities to indicate that they’re actually building the program.

So I don’t have time to get into the specific rules here, but the point is that states will be motivated to improve their Medicaid access if they know they can get extra funding.  The Veterans’ Affairs committee obviously has a smaller section of the bill, the full text of their markup is under 20 pages, it includes funding for supply chain modernization, state care facilities for veterans, and $10,000,000 for the VA Inspector General. They also want to start a program with 12-month retraining for veterans, which will help them pay for school and find work while receiving federal assistance when they start studying at a new school, get their degree, and find a job in a relevant field.  

The Small Business committee also finished their markup, chairwoman Velázquez gave an opening statement describing some of the most important provisions, and the full text of the markup from all three committees will be in the description in case anyone wants to read those in more detail. They want to expand eligibility for the Paycheck Protection Program to digital news agencies as well as 501(c) nonprofits aside from 501(c)(4) lobbying organizations, and they also want to allocate $25 billion for a new Small Business Administration program that would provide aid to restaurants, bars, and other food and drink businesses.

There’s another $15 billion that they want to earmark for Targeted Economic Injury Disaster Loan, that’s EIDL, payments, especially for those who applied and didn’t get payments in 2020. Finally, they want to set aside $840 million for administrative costs related to the Paycheck Protection Program and other grants and forms of aid that they’re working on during the pandemic.

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  3. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable
    but reliable service to your clients. Whether for voice or
    non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to
    your clients. Whether for voice or non-voice applications, there
    are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local talent
    good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers
    if a company farms out its frontline operations to
    contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during
    a company’s first day, as they are the group that
    comes into direct contact with clients.
    The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions.

    However, it’s also a way to instill loyalty and
    generate additional sales. To do so, an outsourcing company must have its support
    team available whenever the customer needs it. Outsourcing customer
    support allows companies to maintain an around-the-clock service team
    managed by industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts
    in every facet of their operations. Given their many responsibilities,
    many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of
    talent from all over the world. At the same time, companies that outsource customer
    support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need
    to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer
    service, many customers will express their satisfaction in getting their voices heard.

    If customer service companies and their team address customers’ issues in a satisfactory
    way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to
    longer retention and a significantly higher customer lifetime value
    (CLV). This isn’t to say a stellar customer experience is only possible through
    outsourcing. Rather, the chances of improving customer satisfaction come with a continuous and consistent level of
    service. Providing a highly specialized,
    dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong points of each outsourcing
    company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.

    Over the years, the company has grown big and is confident enough to provide both enterprise
    and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office
    Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and equipment to
    help its clients boost their productivity from day one. Now it’s one of the top customer service companies in the US and European markets with numerous awards and
    positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same
    philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays
    off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer
    support outsourced to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to
    the top and was one of the first BPOs to open multiple locations.

    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of
    demand generation and customer engagement
    services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services: outsourcing, customer
    experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and
    Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that
    wanted to change the customer experience by applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing company,
    providing bespoke customer experience solutions to clients
    around the world. In addition, its contact center operation locations include the UK, Romania, Turkey,
    and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center,
    so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity
    among staff while focusing on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates,
    instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more
    than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and
    deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer
    customer care and customer experience (CX) solutions to some of today’s major
    global brands. In addition, the company offers contact center and BPO services,
    omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure
    outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX
    and employee experience (EX) pain points and take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.

    Also, VXI provides additional analytics and insights generation services
    so clients can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer
    and employee experience.
    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing
    solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.

    The company employs native English contact center agents with
    experience in multiple industries. Skycom also offers
    a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over 2,
    000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time
    zone and distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training
    its workforce in customer psychology. This means company-provided
    support agents are more sensitive in detecting changes in the customer’s
    voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra
    currently employs more than 1,400 workers stationed across four countries.

    It handles customer service duties over the phone,
    email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you
    work in a customer support outsourcing company.
    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies that provide IT services and
    multilingual customer service to industries such as
    technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive,
    healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries
    and more than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its
    many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of
    service partners to provide the needed customer service experiences.

    In addition, the Arise Platform helps companies lower
    expenses. As a result, Arise clients report an average 25% reduction in contact center service total
    costs, which is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and
    others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and
    Canada. This means stable employment for the company and an easier method of
    hiring or replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.

    For instance, some customer service outsource companies
    on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX? Or, do you
    prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate
    better than offshore talents a few time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer
    service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
    These largest outsourcing companies not only supply the best talent,
    but also the best equipment and training to prepare them.

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  27. دیگ سندبلاست
    دیگ سندبلاست یک نوع دیگ صنعتی است که برای تمیز کردن
    سطوح فلزی با استفاده از فشار بالای هوا و مواد جارو کننده مانند ماسه و یا ترکیبات شنی و شیشه‌ای، استفاده می‌شود.
    این دیگ‌ها در بسیاری از صنایع استفاده می‌شوند، از جمله در صنایع نفت و گاز، صنایع شیمیایی، خودروسازی و ساختمان سازی.

    دیگ سندبلاست چیست ؟
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    سندبلاست طراحی شده است.
    بیشتر آنها برای استفاده به عنوان
    واحدهای افزودنی در سیستم های هوای فشرده موجود طراحی
    شده اند. این دیگ جزء اصلی یک
    سیستم سندبلاست است که شن یا ماسه در هنگام نیاز به سایش
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    قوی و موثر شناخته می‌شود، اما باید مواد جارو کننده را با دقت و
    با توجه به نوع سطح فلزی یا سطح مورد استفاده، انتخاب کرد تا به آسیب رساندن به سطح فلزی جلوگیری شود.

    علاوه بر تمیز کردن سطح فلزی،
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    سازی سطح برای فرآیندهای پوشش دهی نیز استفاده می‌شود.
    در این حالت، سطح فلزی با دیگر مواد شیمیایی
    پوشش دهی می‌شود، به منظور جلوگیری
    از زنگ زدگی و سایر آسیب‌های ناشی از عوامل خارجی استفاده میشوند .دیگ سند
    بلاست یک فرایند پر هزینه است و نیاز به
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  34. top 10 call center outsourcing companies in 2023 if you
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    support to one of the top call center written by alexei piskunov wednesday apr 05 table of contents
    if you re looking to improve customer experience or optimize your operations
    it s worth considering options beyond your own company today
    outsourcing customer support to one of the top call center outsourcing companies is
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    satisfaction let s have a look at those bpo companies that take the top
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    main tips for choosing the right call center why outsourcing a
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    call center outsourcing companies top list 1 helpware helpware is a leading customer support provider with headquarters based in the usa
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    through their fail-safe automatic transfer switches ats which seamlessly switch to an alternate
    power source during power outages 3 wing assistant the wing assistant
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    outsourced call center provides a fully-managed virtual
    assistant experience that helps entrepreneurs and small and medium-sized businesses scale
    by delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound call center outsource solutions that are affordable and enable businesses to level up and
    enhance their customer service and technical support and boost their sales pros a
    dedicated client success manager to assist you in achieving
    your unique business goals and overcoming challenges a diverse range of managed outsourcing services including back-office support and staffing
    solutions with great potential in addition to call centers 4 triniter triniter is a renowned
    figure in the bpo industry with a global presence spanning the united states the philippines and india this american call center has established itself as the preferred
    outsourcing provider for inbound and outbound call center
    solutions sought after by major corporations pros a decade-long track
    record of providing customer support across more than 30 domains 24 7 customer support with an impressive
    98 9 positive feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services advocating for clients brands and
    ensuring excellence through its team with a global presence tmp direct manages connections
    and relationships across various industries they offer custom end-to-end solutions including crm tools it infrastructure fulfillment and telecom platforms
    adapting to the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social media
    and personalized correspondence pros providing an in-house it development team
    that eliminates the need for multiple vendors 6 answerforce this is proud of
    being on the list of five star call centers providing a range of
    professional call and chat answering services virtual reception services
    appointment scheduling and more answerforce has experienced call center agents at
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    and live chat support and conduct customer surveys in a professional manner this american call center works mainly with small and middle businesses covering such industries as home service restoration plumbing and electrical pros offering customized solutions to meet the specific needs of clients within particular industries which
    allows answerforce to provide highly tailored and
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    software this enables businesses to manage their customer interactions efficiently
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    services fusion bpo services group is a company with huge experience more than 33
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    services in over 40 languages pros by strategically locating its offices around
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    zones making it easy for customers to get the help they need
    whenever they need it a diverse workforce and multilingual capabilities enable them
    to provide support in various languages making their services accessible to a wide range of customers the outsourced customer
    service of this provider is reasonably priced that varies depending on the expected amount of calls and service level you may require 8 supportyourapp
    supportyourapp is an outsourced customer support company with a multinational team that provides inbound and
    outbound services and back-office customer support for innovative software and hardware companies they have received numerous awards
    for providing exceptional customer experiences but their commitment to quality and
    security is paramount supportyourapp is pci dss compliant and
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    vcall global vcall global is a provider of innovative service solutions
    to different businesses across various industries they offer a range of
    services including customer service tech support back-office solutions interactive voice response
    ivr services telecom billing solutions and software development solutions using advanced technology and infrastructure they offer
    common services through multiple channels vcall global is the preferred choice for businesses seeking a perfect blend of flexibility and quality in their services pros adhering to turnaround times ensuring that clients receive their services
    in a timely and efficient manner empowering their call centers with a robust cisco network which enables vcall global to offer seamless uninterrupted service to clients
    regardless of their location or the complexity of their needs providing enhanced security features that
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    provides inbound and outbound call center services as
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    customer queries acquire leads and enhance administrative
    business processes too pros enabling businesses to easily scale up or down based on demand and their
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    to their cloud-based virtual call

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  107. Top 10 Customer Support Outsourcing Companies in 2023
    | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your
    clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty
    of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local
    talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations
    to contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential
    cog in an organization. Like sales and marketing, customer service should already be in play during a company’s
    first day, as they are the group that comes into
    direct contact with clients.
    The main goal of customer support is to keep customers happy by attending to their needs
    and responding to their questions. However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team
    available whenever the customer needs it. Outsourcing
    customer support allows companies to maintain an around-the-clock service team managed by industry veterans and
    experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are
    experts in every facet of their operations. Given their many responsibilities, many
    startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies
    benefit from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll without
    sacrificing service quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead
    turn to scaling the business. Overseeing the day-to-day operations can already
    take much of management’s time, and customer support is
    equally demanding. To help executives focus on the big picture, they’ll need to
    partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers
    will express their satisfaction in getting their voices
    heard. If customer service companies and their team address customers’ issues in a
    satisfactory way, they’re more than likely to
    remain customers.
    A pleasant customer experience will almost always lead to
    longer retention and a significantly higher customer lifetime value
    (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from
    day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to
    the top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing
    company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support
    to startup companies. Over the years, the company has grown big and is confident enough to provide both
    enterprise and small business customer service outsourcing
    solutions.
    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support,
    Technical & IT Support, Content Moderation, CX Consulting Services,
    Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity
    from day one. Now it’s one of the top customer service
    companies in the US and European markets with numerous awards and positive reviews from satisfied clients
    on Clutch and other reputable platforms.

    Helpware’s people-focused culture seems very attractive to businesses sharing
    the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and
    their skills and it pays off handsomely, especially in customer support outsourcing
    contracts. Some global brands are happy to have
    their customer support outsourced to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its
    way to the top and was one of the first BPOs to open multiple locations.

    In 2021, the Sitel Group acquired Sykes to widen its reach and increase
    its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services,
    with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales, digital transformation, and brand
    extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including
    HIPAA compliance and Payment Card Industry (PCI) data
    security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer
    service companies that wanted to change the customer experience by applying a personal
    touch to customer care. The company is now Europe’s number-one
    customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support
    center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that it supports diversity
    and inclusivity among staff while focusing on promoting happiness
    as a key asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices
    of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance
    is an established leader in solution design, business optimization strategies, and front-office customer support.

    It also offers back-office services such as finance and
    accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking
    over 265 languages and deservedly belongs to
    a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies
    that offer customer care and customer experience (CX)
    solutions to some of today’s major global brands. In addition, the company offers contact
    center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA),
    and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help
    clients resolve major CX and employee experience (EX) pain points and take their
    customer service systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as
    they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit
    its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed
    to recruit employees from more than 120 cities worldwide.

    This strategy also lets them provide 24-hour customer support
    outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time
    schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies
    that specialize in multi-continent support services. The company
    employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales,
    customer support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35
    clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone
    and distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail,
    and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its
    workforce in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice
    or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.

    Starting with four employees in 2004, Integra currently employs more than 1,400 workers
    stationed across four countries. It handles customer service duties over
    the phone, email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you
    work in a customer support outsourcing company.
    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for
    brands all over the world. This is one of the Canadian top IT outsourcing companies that provide
    IT services and multilingual customer service to
    industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that
    offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.”
    In particular, the company taps 225,000 volunteers from its offices to complete various service projects across
    its many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that
    specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the
    United Kingdom. Unlike a traditional BPO, Arise
    utilizes a network of service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower
    expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents of
    the U.S., UK, and Canada. This means stable employment for
    the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list
    might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound
    callers who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a
    few time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that
    utilizes modern technology throughout the various stages, try the best companies for
    customer service. These largest outsourcing companies not only supply the best talent,
    but also the best equipment and training to prepare them.

  108. When I originally commented I clicked the “Notify me when new comments are added” checkbox and now each time a comment is added I get three emails with the same comment.
    Is there any way you can remove me from that service?

    Thank you!

  109. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service
    to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way
    to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every
    requirement.
    But then again, why even think about outsourcing? Isn’t local talent good
    enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out
    its frontline operations to contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service
    should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy
    by attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available
    whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept that they can’t do everything themselves.

    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over
    the world. At the same time, companies that outsource customer support enjoy reduced
    payroll without sacrificing service quality. Other benefits
    of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.

    To help executives focus on the big picture, they’ll need to partner with the best service companies that know what
    they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their
    voices heard. If customer service companies and their
    team address customers’ issues in a satisfactory way,
    they’re more than likely to remain customers.
    A pleasant customer experience will almost always lead to longer retention and a significantly
    higher customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from
    day one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong points of
    each outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough to provide both enterprise and
    small business customer service outsourcing solutions.
    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services,
    Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and equipment to help
    its clients boost their productivity from day one. Now it’s
    one of the top customer service companies in the US and European markets with numerous awards and positive
    reviews from satisfied clients on Clutch and other reputable platforms.

    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.

    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer
    support outsourcing contracts. Some global brands are happy to have their customer support outsourced
    to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO
    industry. Established in 1995, the company trailblazed its way
    to the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its
    capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000 companies
    worldwide. At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales,
    digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data
    privacy. Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry
    (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the
    customer experience by applying a personal touch to customer care.

    The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations
    include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center,
    so location and time zone differences aren’t as pronounced
    as operations in Asia and South America.
    Companies that outsource customer service to Ascensos value
    the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness
    as a key asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer
    service company are more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design,
    business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections,
    and technical support.
    Pros:
    Teleperformance is a truly global service provider.

    It operates in 80 countries and employs more than 330,
    000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.

    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer
    experience (CX) solutions to some of today’s major global brands.

    In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development,
    CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries throughout
    North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to
    the next level. Like any modern BPO, VXI employs omnichannel support services
    to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support
    outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and
    values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore
    problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.

    Skycom also offers a full range of services, including business process outsourcing,
    telemarketing and sales, customer support, and healthcare.

    With more than 15 years of experience, Skycom also employs over 2,000 workers assigned
    to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone and
    distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities,
    IT, finance, retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the customer’s
    voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive
    mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.

    It handles customer service duties over the phone,
    email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing
    company.
    9. Telus

    Telus International is one of the world’s leading digital CX innovators.

    In particular, it designs and produces next-generation digital solutions for
    brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and
    multilingual customer service to industries such as
    technology, media, communications, eCommerce, financial technology, travel, hospitality,
    automotive, healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing
    an annual charitable initiative called “Telus Days of Giving.” In particular,
    the company taps 225,000 volunteers from its offices
    to complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that specializes
    in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada,
    and the United Kingdom. Unlike a traditional
    BPO, Arise utilizes a network of service partners to provide the needed customer
    service experiences. In addition, the Arise Platform helps companies lower
    expenses. As a result, Arise clients report an average 25%
    reduction in contact center service total costs, which is
    why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.

    This ensures they preserve the confidentiality of
    documents or files sent over. It also means Arise conforms
    to widely accepted data privacy regulations such as HIPAA,
    CCPA, and others.
    Arise also focuses its employment on local talent,
    hiring residents of the U.S., UK, and Canada. This means stable employment
    for the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a
    pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate
    better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support
    outsourcing. However, if you want a highly flexible and secure
    customer service solution that utilizes
    modern technology throughout the various stages,
    try the best companies for customer service. These largest outsourcing companies not only
    supply the best talent, but also the best equipment and training to
    prepare them.

  110. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide
    affordable but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing
    companies that fit every requirement.
    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a
    company’s customers? Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization.
    Like sales and marketing, customer service should already be in play
    during a company’s first day, as they are the group that
    comes into direct contact with clients.
    The main goal of customer support is to keep customers happy by attending to their needs and responding to their
    questions. However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the
    customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry
    veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their
    operations. Given their many responsibilities, many
    startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets
    companies benefit from a bigger source of talent from all
    over the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much of management’s time,
    and customer support is equally demanding. To help executives focus on the big
    picture, they’ll need to partner with the best
    service companies that know what they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express their
    satisfaction in getting their voices heard. If customer service companies and their team address
    customers’ issues in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly
    higher customer lifetime value (CLV). This isn’t to say a stellar customer experience
    is only possible through outsourcing. Rather, the chances of improving customer satisfaction come with
    a continuous and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer
    service to the top 10 most prominent ones in 2022. We’ll also provide a brief
    description and highlight the main strong points of
    each outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support
    to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise
    and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services,
    Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and equipment to
    help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the
    US and European markets with numerous awards and positive reviews from
    satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to
    businesses sharing the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.

    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays
    off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to
    Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to
    open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and
    leading service providers of demand generation and customer engagement services, with
    clients included in the top 2000 companies worldwide. At
    the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales, digital transformation,
    and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data
    privacy. Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience
    by applying a personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania,
    Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia
    and South America.
    Companies that outsource customer service to Ascensos value the fact that it supports
    diversity and inclusivity among staff while focusing on promoting happiness as
    a key asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will
    individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies,
    and front-office customer support. It also offers back-office services such as
    finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages
    and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing
    omnichannel solutions.
    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and
    customer experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software
    development, CX innovation, quality assurance (QA), and
    infrastructure outsourcing. VXI employs more than 35,000
    workers in 43 countries throughout North America, Asia,
    Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee
    experience (EX) pain points and take their customer service systems
    to the next level. Like any modern BPO, VXI employs omnichannel support services to
    enhance communication coverage for clients. Also, VXI provides additional analytics and
    insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team,
    InfluX managed to recruit employees from more than 120 cities worldwide.

    This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time
    zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients
    and outsourcing companies.
    Pay-as-go pricing may be attractive to some clients who
    prefer flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.

    Skycom also offers a full range of services, including business process outsourcing, telemarketing
    and sales, customer support, and healthcare. With more than 15 years of experience, Skycom also
    employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare,
    travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the customer’s
    voice or tone. As a result, they can respond to these changes to defuse any
    tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400
    workers stationed across four countries. It handles customer service duties over the phone,
    email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions
    in the industry.
    Sales psychology is also an incredible asset to have if you
    work in a customer support outsourcing company.
    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all
    over the world. This is one of the Canadian top
    IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel,
    hospitality, automotive, healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact
    center. It is one of those IT support outsourcing companies that
    offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies
    for organizing an annual charitable initiative called “Telus Days of Giving.” In particular,
    the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support
    outsourcing services across the USA. It employs more than 60,000 remote
    agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.

    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which is
    why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents
    or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as
    HIPAA, CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S.,
    UK, and Canada. This means stable employment for the company
    and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your
    Needs
    Deciding which outsourcing providers to contact for your customer support
    outsourcing needs? Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing
    structure higher than what your budget holds.
    In addition, consider your company’s specific
    requirements and areas for improvement. Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers
    who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few
    time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.

    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the
    various stages, try the best companies for customer
    service. These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare
    them.

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